We’re seeing an increase in OKR use in enterprises. OKRs are a great way to create changes in an organization. Here is a couple of OKRs to crush your next quarter.

• O - Improve the reputation of our support team
  • KR - Our NPS score moves from 80 to 85
  • KR - Our customer satisfaction score with current clients is increased from 75% to 85%

Support and maintenance teams are a great way to create recurring revenue for an agency organization.

• O - Improve efficiency in our support team
  • KR - Our average issue response time is reduced from 12 to 4 hours.
  • KR - Our rectification time is reduced from 48 hours to 24 hours.
  • KR - Our number of opened tickets is decreased by 15%

Improving your support offering is also a great way to push for increased pricing

• O - Increase support sales numbers
  • KR - The overall revenue of existing recurring clients is increased by 15%
  • KR - Retainer hours are sold to 4 existing clients
  • KR - 6 existing customers are made aware of system maintenance hours

If you’re looking for a software solution to manage your OKRs, be sure to check out OKR-One